Delivery:

 

We are able to offer a delivery and set up service at your venue for the following prices:

 

* Delivery within a 5 mile radius of our studio in Berkhamsted is £5

 

* Delivery to central London is £45

 

* All other locations are priced according to distance, please contact us for an individual delivery estimate

 

* Our set up service is charged at £25

 

We would always recommend that we set up your wedding cake. However if you wish to set it up yourself we will provide you with information on how to assemble the cake.

 

Collection:

 

Cakes are available for collection from our studio in Berkhamsted. We will provide you with any necessary set up, storage and transportation information. However once the cake has left our premises we cannot be held responsible for any damage that may occur. We will liaise with you to arrange a suitable collection time. Please note that collection times are strict, if you arrive outside of your pre-arranged collection time we cannot guarantee the cake will be available to release.

 

Lead times:

 

We generally require 3 months notice for wedding cakes and 1 month's notice for celebration cakes. However we would recommend that you book as early as possible to avoid disappointment especially during the busy summer months. If you know you would like us to make your cake but aren't sure on the design yet we can take a non-refundable £50 deposit to secure the date. Sometimes we are able to take on orders at short notice so please feel free to contact us to see if we can accommodate you. Fruitcakes will always require a minimum of 6 weeks notice to ensure they have the time to mature properly.

 

Consultations and Tasting:

 

Consultations are strictly by appointment only and are for a maximum of three people. Consultations are held at our home-based studio in Berkhamsted. A consultation is the perfect way for you to taste our range of flavours and discuss your cake design. Please bring any material with you that you feel may aid the design process such as colour swatches, photos of your venue or wedding dress. Following a consultation we will aim to send you a written quote for your order within 24 hours. Please note that whilst our consultations are free we are only able to offer them to customers ordering wedding cakes or celebration cakes with a spend of over £200.

 

Payment:

 

To confirm your booking and secure the date we will require a non-refundable deposit. The full balance of the order is due four weeks before delivery or collection of your cake. If your cake is ordered less than four weeks in advance the full balance is required to confirm your booking. Payment can be made by BACS transfer, cheque or cash.

 

Alterations:

 

Design alterations can be made up to four weeks before your cake is due to be completed. Significant design changes may incur extra costs. If you wish to make alterations less than four weeks before completion of your cake you may be charged for any production that has commenced on your cake.

 

Cancellation:

 

Your deposit is non-refundable. If you wish to cancel your order, the remainder of your balance will be refunded to you if you cancel with at least 4 weeks notice. If you need to cancel an order with less than 4 weeks notice you will be charged for any work that has commenced on your cake. All cancellation requests must be made in writing.

 

Cake Stand Hire:

 

We are happy to offer a variety of cake stands that you can hire to display your cake. Cake stand hire prices are from £10 - £25 depending on the stand you choose. All stands require a security deposit that will be refunded to you once the stand is returned to us undamaged. Stands must be returned to us within 3 days after your event. We offer a cake stand collection service for a small fee if you are unable to return the stand to us after your event.