jessica lauren cakes shop

order cakes and sweet treats online for delivery or collection in Berkhamsted

Frequently asked questions

The date I require isn’t available

If the date you’d like to order for is unavailable unfortunately that means its either too short notice or I’m fully booked for that date. Cakes can be ordered from the shop up to 3 months in advance so if you are looking to book further in advance the date you require may not have opened up yet.

Can I order for today / tomorrow?

Cakes on the online shop must be ordered up a minimum 4 days in advance. I work from a home-based private studio and I’m not a shop. This means all cakes are baked fresh to order and I don’t have spares that can be bought on the day or made at extremely short notice.

What if I would like to personalise the cake beyond the options included

If you’d like to further personalise your cake I can do a custom order for you, rather than ordering through the shop email with details of what you’d like and then I can create a custom order and invoice for you.

How does Delivery and Collection Work

After your order is confirmed and paid for I will be in touch to arrange a delivery/collection time slot with you. Time slots will be an hour window and are very strict. If you do not collect within your allotted time then collection may have to be rearranged for another day. Delivery will only be attempted once. Please ensure that someone is in to receive the delivery as cakes are very fragile and not safe to be left on doorsteps. If a delivery is unsuccessful then the cake will need to be collected from Berkhamsted.

Will my cake look exactly like the one on the website?

The nature of handmade cakes that are personalised to your requirements means that no two cakes will ever look identical. Sometimes due to availability of ingredients certain decorations and toppings may change slightly, but you will always receive a match as close as possible to the original design shown on the shop. 

Why are there no options for allergy friendly cakes?

I prefer to do allergy friendly cakes as custom orders so that I can work closely with you to ensure I know exactly what ingredients can or cannot be used within a cake. Most of the products in the shop can be adjusted to cater for all allergies and dietary requirements, please email if you would like to order a custom allergy friendly cake. Please note that while I take extreme care to avoid cross contamination that we are not a nut free kitchen and all major allergens are used within the kitchen.